Subscriptions

Subscription set-up

• How do I set up a repeat / recurring subscription order?

Subscription Account

• How to access the subscription portal?
• How do I reset my account password?

Subscription Cancellation

• How do I cancel my subscription?
• Can I cancel my subscription order after it has been placed?

Skipping Subscriptions

• How do I skip a subscription order?

Adding Subscription Items

• How do I add an additional item as a subscription?
• How do I add an additional item to arrive once only (one-time purchase)?

Changing Subscription Items

• How do I swap a subscription item for a different item?
• How do I change the size of a subscription item?
• How do I change the quantity of a subscription item?

Removing Subscription Items

• How do I remove an item from my subscription?

Adjusting Subscription Dates

• How do I change the date of my upcoming order?
• How do I change the date for a specific item?
• How do I change how often I receive an item (order frequency)?

Subscription Delivery

• How do I change my subscription delivery address?
• Why were my subscription items delivered separately?

Subscription Payment

• How does subscription pricing work?
• Can I establish a subscription using direct debit instead of a card?
• How do I change my subscription payment details?

Subscription Troubleshooting

• Understanding Your "Confirm Payment for Your Subscription" Email
• I'm unable to change my subscription or the subscription portal won't work, what can I do?