Signing in on your phone? Here's how to find your verification code...

If you're signing in on your phone and can't get back to your email to find your verification code, don't worry. This is usually because the sign-in link has opened inside your email app rather than your phone's web browser.

The easiest way to sign in

1. Open the sign-in email we've sent you.
2. Tap the sign-in link.
3. If your email app gives you the option, choose Open in Safari (iPhone) or Open in Chrome (Android).
4. Return to your email inbox and open the verification code email.
5. Enter the code on the sign-in page.

Already opened the link?

If you've already opened the sign-in link and are being asked for a code:

1. Leave the sign-in page open.
2. Switch back to your email inbox.
3. Open the verification code email.
4. Make a note of the code or copy it.
5. Return to the sign-in page and enter the code.

Using an iPhone?

If the sign-in page opens inside the Mail app:

1. Tap the Share button (the square with an arrow pointing up).
2. Select Open in Safari.
3. Continue signing in using Safari.

Using Android?

If the sign-in page opens inside your email app:

1. Tap the menu icon (usually three dots).
2. Select Open in Chrome or Open in Browser.
3. Continue signing in using your browser.

Still having trouble?

• Check that you're using the same email address you use for your account.
• Make sure you're using the latest verification code we've sent you.
• If your code has expired, request a new one and try again.
• If you need further help, contact our Customer Services team.