Cancelling processed subscription orders
In the event that your subscription order has already been processed, which is indicated by a payment being made and the receipt of an order confirmation email, it will not be possible to cancel the order through the subscription portal.
Once payment has been processed, your order immediately advances to the packing stage and might be placed on a pallet with numerous other orders, prepared for loading onto a delivery vehicle or even already in transit. In such situations, it may not be feasible to physically locate and halt the order. However, we can explore alternative options with you, including the possibility of returning the order to obtain a refund.
In this case, please contact our customer care team for assistance with your specific situation.
Cancelling future subscription orders
If your subscription order is set to occur at a future date, you have the option to cancel or skip it swiftly and conveniently at any point prior to its scheduled placement by utilising the subscription portal.
See the following guides for more details: