If you haven't set up a subscription order with us before, there's no need to worry. It's a simple and straightforward process that allows you to enjoy the convenience of repeat ordering on your own schedule, with the flexibility to cancel or change your subscriptions at any time. Plus, you'll save money on every order thanks to the subscription discount applied to all items.
Setting up a new subscription (for existing subscription customers)
If you already have a subscription with us, you can skip the steps listed below. Save time by adding items directly in the subscription portal - for details, see: adding subscription items.
Setting up a new subscription (for the first time / as a new customer)
When you select an eligible product from the Barking Heads & Meowing Heads website, you have two purchase options:
- One-time purchase
- Subscribe & Save
You can see these options in the example below (outlined in red), with their corresponding price:
Within the Subscribe & Save option, you may choose the subscription delivery frequency which works best for you and your furry friend. This option tells us how often you want your order delivered e.g. every 4 weeks, every 8 weeks etc. Don't worry, if you're not sure how often you need it, you can tweak and fine-tune this later, just make your best guess.
Once you're happy with your chosen product and subscription delivery frequency, click 'Add to cart'.
You may add multiple products to your subscription, just make sure to click 'Subscribe & Save' before you add each product to your cart.
When you proceed to checkout, you will be asked to fill in your billing and shipping details - these will be used for your repeat subscription orders, and can always be changed later if needed. You will also see an order summary. Below any subscription products, you will see your chosen delivery frequency (outlined in red).
Once you've filled in your shipping, contact and payment details, you've reached the end of the checkout process and will be asked to confirm your subscription.
Finally, click 'Pay Now' and you're done!
You will automatically be sent an email confirming the set-up of your subscription. You may also receive an email asking you to activate your account, this verifies your email address and allows you to manage your subscription in the account area of our website.
Wasn't so hard was it? Now you can enjoy the convenience and discounts of our Subscribe & Save plan.