Whether you need more food or have too much, you can easily adjust the quantity of a subscription item through our subscription portal. It's a simple and convenient way to make changes to your subscription order, just follow the steps below.
Please keep in mind that any changes made to the quantity of a subscription item will apply to all upcoming orders of that item until it is adjusted again. It's important to review your subscription settings regularly to ensure they continue to meet your needs.
Alternatively, you can also add additional items to arrive one-time only, however, bear in mind that one-time items do not benefit from a discounted subscription price.
Adjusting the quantity of a subscription item:
- Access the subscription portal
- Select the "Manage subscriptions" option
On a computer/laptop: you'll find this on the right-hand side of the page
On a mobile/tablet: you'll find this towards the bottom of the page - Select the item you'd like to change
- Look for the section that says "You get [X] of these", and use the - or + buttons either side to increase or decrease the quantity to your new chosen amount.
Note: it's not possible to decrease the quantity below 1 using this method. If you no longer want the item in any future orders, you can cancel the subscription for that item. If you only want to remove the item from particular orders, you could change the date or frequency of the item. - The new price for your chosen number of items will be displayed. Click/tap on 'Save changes' to confirm the change.
- The change is now complete. To verify the change, you can view upcoming orders
On a computer/laptop: you'll find this on the right-hand side of the page
On a mobile/tablet: you'll find this towards the bottom of the page
Then click/tap on 'Edit' next to an order to view it
And finally, check the new quantity you have chosen is displayed next to the price: