Q: I want to add delivery instructions for the shipment, how can I do that?
You can do this using the free tracking app, provided by our courier - DPD. After downloading it from the app store, create your personal profile and submit your details which will be used for all future deliveries to the specified address/s.
The official app allows you to:
- Track all your DPD deliveries, no matter the retailer you purchase from!
- Select from a range of options whilst your parcel is in transit (i.e. choose a new future delivery date)
- Instructions for where you'd the delivery to be left, if you're away from the property
- Select a preferred neighbour who may take in your shipment, or neighbours to avoid
- Upload photo(s) of your property, and provide notes for how to find it/ describe it
You can download the free DPD tracking app from your device's app store:
- Apple App Store (iPhones): https://apps.apple.com/gb/app/dpd/id1064977107
- Google Play App Store (Android/Google/Samsung etc.): https://play.google.com/store/apps/details?id=com.dpd.yourdpd&hl=en_GB&gl=US
Once you have installed the app, open it and follow these instructions to set your preferences:
- Tap on the 'cogwheel' icon (top-left) to access your profile
- Select an address from the 'delivery addresses' section
- Fill out the details requested on-screen
- (scroll down to reveal more preferences, such as preferred neighbour)
- Tap 'save' when you're happy with the details you've entered