We’re aware that fake websites, emails, adverts and social media profiles are increasingly being used to impersonate trusted brands like Barking Heads & Meowing Heads. These scams can look very convincing, so we want to help you understand how to spot the real thing and keep your personal and payment details safe.
Below you’ll find everything you need to know to make sure you’re interacting with official Barking Heads & Meowing Heads channels only.
Barking Heads & Meowing Heads – Our Official Website Addresses
Barking Heads is our dog food range, and Meowing Heads is our cat food range.
You may also see us referred to collectively as “Barking Heads & Meowing Heads.”
Regardless of whether you’re shopping for dog food or cat food, all of our official websites operate on one domain only:
barkingheads.co.uk
All genuine Barking Heads and Meowing Heads web pages will always end with barkingheads.co.uk.
Some official Barking Heads & Meowing Heads pages may begin slightly differently at the start of the address, for example:
These are all official Barking Heads & Meowing Heads pages, because they still end with barkingheads.co.uk.
If a website:
Ends in a different name
Uses extra words
Contains spelling mistakes or variations
then it is not an official Barking Heads or Meowing Heads website.
Watch Out for Lookalike or Misspelt Domains
Scammers are becoming more sophisticated and may create cloned websites that look and behave just like the real thing.
A common tactic is using domains with:
Missing letters
Extra words
Slight spelling variations of
barkingheads.co.ukDifferent endings e.g.
barkingheads.coinstead of .co.uk
Even small differences can be a red flag. Always carefully check the full website address before entering any personal or payment details.
Check for Secure Website Indicators
When visiting our website, check that:
The address starts with
https://The website address ends with
barkingheads.co.uk
While HTTPS alone doesn’t guarantee a website is genuine, it’s an important first check alongside confirming the correct domain name.
Be Cautious of Urgent Messages or Unrealistic Offers
Be wary of messages that:
Create a sense of urgency (for example, “act now” or “your account will be closed”)
Promote offers that seem too good to be true
These are common tactics used by scammers to pressure people into acting quickly.
Check Our Verified Trustpilot Profile
You can also confirm you’re dealing with the real Barking Heads & Meowing Heads by checking our Trustpilot profile:
https://www.trustpilot.com/review/barkingheads.co.uk
We have over 6,000 reviews from customers
At the top of the profile, Trustpilot clearly links to our official website
If a website or profile claims to be Barking Heads or Meowing Heads but doesn’t match this, please be cautious.
Our Official Social Media Channels
Barking Heads & Meowing Heads are only active on the following official, verified social media accounts:
We do not have an official Barking Heads or Meowing Heads profile on X (Twitter). Any account claiming to represent us on X should be treated as fake.
Giveaways & Competitions on Social Media
For giveaways or competitions:
We will only ever contact you via direct message from our official, verified social media profiles listed above
We will never ask for:
Bank details
Card details
Personal payment information
We will never request this information via social media channels or direct messages in any circumstances.
How We Take Payments
To help you stay safe, here’s exactly how Barking Heads & Meowing Heads process payments:
We only process payments on:
Or via the Shop app at https://shop.app
We only charge in GBP (£) and will never charge you in any other currency
We only use reputable payment providers, including:
Shop
Shopify Payments
Google Pay
Apple Pay
Some customers with older subscriptions may still be charged via PayPal or Stripe, but we no longer accept these methods for new purchases.
How Charges Appear on Your Bank Statement
Legitimate charges from Barking Heads & Meowing Heads will appear as one of the following:
SP * BARKINGHEADS
For some older subscriptions:
BARKINGHEADS.CO.UK
Important Information About Emails & Subscriptions
If you have a subscription with Barking Heads or Meowing Heads, you may occasionally receive legitimate emails from us about:
Updating your payment details
A failed payment or charge issue
These emails will only ever link to:
barkingheads.co.uk
shop.app
We will never:
Ask you to reply to an email with your payment or login details
Ask you to share sensitive information by email, text message, direct message, or phone call
You should only ever enter your details directly on our official website or the Shop app. Always double-check the website address before entering any important information.
What to Do If You Think You’ve Encountered a Fake
If you believe you’ve come across a fake Barking Heads or Meowing Heads website, email, message, advert, or social media profile, please take the following steps.
Report the Scam
You can report scam emails, text messages, websites and phone calls to the National Cyber Security Centre (NCSC):
https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website
If You’ve Entered Payment Details
If you have submitted any payment details and are worried or suspect fraud:
Contact your bank immediately using their official contact details
They can help secure your account and advise on next steps
If You’ve Entered Login Details
If you have submitted login information or are concerned your Barking Heads or Meowing Heads account details may be compromised:
Reset your password immediately using the password recovery option on our website https://barkingheads.co.uk/account/login?return_url=%2Faccount#recover
Before doing so, check that the website address ends with
barkingheads.co.ukIf you’ve reused the same login details elsewhere, reset those passwords as well
Report Fake Barking Heads & Meowing Heads Websites or Profiles to Us
If you believe you’ve spotted a fake website, advert, or social media profile claiming to be Barking Heads or Meowing Heads, please contact our Customer Care team via the website so we can investigate.
https://customercare.barkingheads.co.uk/hc/en-gb/requests/new?ticket_form_id=360001144660
General Online Safety Advice
As good online security practice:
Always check the website URL before entering any sensitive information; be vigilant and look for typos, spelling mistakes or similar sounding domains
Use a different password for every website
Avoid reusing passwords across multiple accounts
Many modern devices include built-in password managers to help with this. There are also reputable third-party password managers available, such as 1Password or LastPass, designed to securely store and generate strong, unique passwords.