At Barking Heads & Meowing Heads, we're barking mad about our furry friends, which is why we’ve crafted dog and cat food that’s as caring and healthy as you are. And because we believe in giving your pets the best, we’ve got something special for you – our Subscriber Price Guarantee. Here’s everything you need to know:
Our Subscriber Price Guarantee
With our Subscriber Price Guarantee, you’ll always snag the lowest price advertised on our website when your order is processed. Got your eye on a sale or promotion? Don’t fret! We’ll automatically match it for you. That means you won’t miss out on any savings.
How It Works
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Price Checks: The price shown in your account might not always match the website price right away. That’s because our system checks and adjusts prices at specific times before your order is processed, starting 7 days before your order is due. If a sale kicks off after this 7-day window, your account price might not update immediately, but don’t worry – it’ll be sorted before your order is processed.
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Final Price Check: On the day your order is due, our system will do a final check against the website prices. If we spot a lower price, we’ll adjust your subscription price to match it before processing your payment.
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Extra Discounts: Not only will you get the sale prices, but you’ll also enjoy additional subscription discounts on top of that!
Limitation for "Send Now" Feature
Due to technical limitations, if you need your order sooner and use the "Send Now" feature, you’ll be charged the price shown in your account at that moment. To make sure you get the best price, schedule your order for the following day to give our system a chance to adjust the price for you. However, if you’re in a rush and need it sooner, don't worry! Contact our friendly customer care team – they’ll happily refund you the difference after your order is placed.
Additional Loyalty Discounts
As a valued Barking Heads & Meowing Heads subscriber, you earn Bailey’s Bonus Points with every order. These points can be traded for discounts on future subscription orders. For more details, check out our guide on How to Apply a Bailey’s Voucher Code to Your Next Subscription Order.
We’re here to ensure your pet gets the best care with the tastiest, healthiest food – and to make sure you get the best prices, too. Happy feeding!
Price Increases
Subscribed during a sale? Your first order will enjoy those sweet discounts. And if another sale pops up before a future subscription order, we’ll price match that too. Once the sale ends, your subscription will revert to the non-sale price.
If there’s a price increase, don’t worry – we’ll give you at least 7 days’ notice. If the increase happens within 7 days of your order, you’ll still pay the old price for that order. Any changes will only affect future orders.
Delivery Charges
As you know, we offer free delivery when you spend over a certain amount as per our delivery policy.
If your subscription normally hits the minimum spend for free delivery (and you don’t usually pay a delivery charge), a new sale or promotion might cause your order to drop below that threshold once we apply the price-match. This can sometimes result in an additional delivery charge, making your order cost more – which isn’t what we want to happen!
To keep benefiting from the sale price, consider increasing the quantity of your next order to meet the free delivery minimum again and adjust the dates to push your next order back (every item you add will enjoy the sale price!). However, if this isn’t convenient, just let our customer care team know, and they’ll happily refund the delivery charge in this situation.